Encompass Power Solutions Privacy Policy

At Encompass Power, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and manage your information in compliance with applicable laws, including CASL, TCPA, GDPR, and CTIA guidelines. By using our website or submitting information, you agree to this policy.

1. Information We Collect

  • We collect information to provide services and respond to inquiries. This includes:

  • Personal Information: Name, email, phone number, and company size.

  • Inquiry Details: Details of your reason for contacting us, including power quality issues.

  • Technical Data: IP address, browser type, and access times.

  • Consent Records: Time, date, and method of consent for SMS or email communications.

  • Cookie Data: Information gathered through cookies to enhance website performance.

2. How We Use Your Information

We use your information for the following purposes:

  • Responding to inquiries and providing tailored services.

  • Sending SMS messages, emails, or calls related to inquiries or services, only with proper consent.

  • Sharing relevant service updates or promotional offers (only if you opt-in).

  • Maintaining records to demonstrate compliance with CASL, TCPA, GDPR, and CTIA.

  • Enhancing website functionality and ensuring secure operations.

3. Text Message Compliance

We adhere to SMS regulations to protect consumer rights:

  • Consent: SMS messages are only sent to individuals with valid consent:

  • Implied Consent: Valid if you’ve made a purchase in the past two years or an inquiry within six months.

  • Expressed Consent: Obtained via opt-in forms or SMS responses for marketing messages.

  • Opt-Out: You can opt-out of messages by replying “STOP” or using other provided mechanisms.

  • Identification: Messages identify Encompass Power and include contact details.

  • Message Frequency: Frequency will be disclosed during opt-in (e.g., weekly updates).

4. Sharing Your Information

Your data is not sold or rented. We share it only as needed for:

  • Service Providers: Partners who assist in delivering our services, bound by confidentiality agreements.

  • Legal Compliance: To comply with laws or protect Encompass Power’s rights.

5. Data Security

We implement robust measures to protect your data:

  • Encryption of sensitive information during transmission.

  • Limited access to data by authorized personnel only.

  • Regular audits to ensure compliance with security protocols.

6. Data Retention

We retain information for the following purposes:

  • To fulfill services and inquiries.

  • To maintain compliance records as required by CASL and TCPA.

  • To comply with legal requirements.

7. Your Rights

You have the following rights regarding your personal data:

  • Access and Correction: Request access or updates to your information.

  • Opt-Out: Unsubscribe from marketing messages or emails.

  • Deletion: Request data deletion, subject to legal considerations.

To exercise these rights, contact us at:

  • Email: service@encompasspower.com

  • Phone: (866) 854 4412

8. Cookies and Tracking

Our website uses cookies to:

  • Analyze visitor activity and improve user experience.

  • Customize content based on preferences.

  • You can disable cookies through your browser settings, though some features may be limited.

9. Changes to This Policy

This Privacy Policy may be updated periodically. Significant changes will be communicated through our website or directly to users who have shared contact details.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

  • Email: service@encompasspower.com

  • Phone: (866) 854 4412